Family Support Workers assist clients who may be experiencing family violence to navigate the service system and seek the support that they need in order to overcome the issues that they are facing.
Family Support Workers are often the first point of call for clients who are unsure of where they need to go in order to get support. They will listen to the story and experience of clients and determine what services would be most relevant to support the clients depending on their individual circumstances.
The Family Support Worker can then provide information, or in some cases, a warm referral for the required service, to ensure the client gets the support and service they need. The Family Support Worker may also perform follow-up welfare checks with clients to see if they have had their needs met or require further assistance.
It is preferred that our Family Support Workers speak Punjabi in order to provide a culturally safe and relevant service to our clients.